FAQ

Frequently Asked Questions

We accept all major credit and debit cards via Stripe, and we also accept payments through PayPal. Your payment is processed securely, and we do not store your card details.
Shipping is free worldwide, including the UK, Europe, and the rest of the world.
• United Kingdom: 5–9 business days after dispatch
• Europe: 7–9 business days after dispatch
• Rest of World: 7–12 business days after dispatch

⚠️ During busy periods (sales, holidays), processing or delivery may take longer.
We accept all types of refunds and returns within 40 days of delivery. Items must be unused, in their original packaging, and in resellable condition unless defective or damaged.
Yes. All products include a one-year limited warranty against defects in materials and workmanship under normal use.
Email: Contact@princespenny.com
Phone: +1 (910) 379-1192
Address: Murchison Rd, Fayetteville, NC 28301, USA

Our support team responds within 24 hours on business days.